Frequently Asked Questions

Yes. You are welcome to visit our showroom in New Lynn, Auckland at 17 Veronica Street. We are open Monday to Sunday 10:00 am - 5:30 pm. No appointment necessary.

Yes. All prices displayed on our website are in New Zealand Dollars (NZD) and include GST (15%). There are no hidden charges.

You can order online at any time - add items to your cart and proceed to checkout. You can also visit our showroom or contact us by phone or email and we will assist you.

We accept all major credit and debit cards (Visa, Mastercard) processed securely through Stripe. Payment is taken at the time of order.

Please contact us as soon as possible if you need to change or cancel an order. Stock items can usually be cancelled before dispatch. Custom or made-to-order items may not be cancellable once production has begun.

Yes. You will receive an order confirmation to the email address you provided at checkout. If you do not receive it, please check your spam folder or contact us.

Yes, we deliver to addresses throughout New Zealand, including the South Island. For remote rural addresses or outer islands, please contact us for a delivery quote before ordering.

We aim to ship your order as soon as possible, however delivery times are subject to a number of variables outside our control. For deliveries outside Auckland we use Mainfreight, and timeframes depend on their scheduling and route availability. Stock availability may also affect dispatch times. We will keep you informed and contact you if there are any delays.

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible and we will arrange a remedy in accordance with your rights under the Consumer Guarantees Act 1993. See our full Returns Policy for details.

Your rights under the Consumer Guarantees Act 1993 (CGA) are guaranteed and cannot be excluded. Under the CGA, goods must be of acceptable quality, fit for purpose, and match their description. If goods do not meet these guarantees, you are entitled to a remedy (repair, replacement, or refund). These rights are in addition to our returns policy.

Please contact us immediately at admin@oppeinfurniture.co.nz with photos of the damage and your order number. Under the Consumer Guarantees Act 1993, we will arrange a repair, replacement, or refund as appropriate.

Your rights under the Consumer Guarantees Act 1993 fully apply to all purchases. If an item is defective, does not match its description, or fails to meet acceptable quality, we will provide a remedy. Please contact us with your order number and photos of any issue.

Many of our pieces are available in different configurations and finishes. Please contact our team to discuss your requirements before placing an order.

Custom and made-to-order furniture typically takes 4-8 weeks from order confirmation to delivery. We will keep you updated throughout the process.