Privacy Policy

1. About This Policy

This Privacy Policy explains how Oppein Home New Zealand (“we”, “us”, “our”) collects, uses, holds, and discloses personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles. It applies to personal information collected through our website (oppeinfurniture.co.nz), in our showroom, and by telephone or email.

2. What Personal Information We Collect

We may collect the following types of personal information:

• -Identity information: name
• -Contact information: email address, phone number, delivery address, billing address
• -Account information: username, password (stored as a one-way hash - we cannot see your password)
• -Order information: products purchased, order history, payment status
• -Payment information: processed by Stripe - we do not store card numbers or CVV details
• -Technical information: IP address, browser type, pages visited, referring URLs (collected via cookies and server logs)
• -Communications: messages you send us via email, contact form, or phone

We only collect personal information that is reasonably necessary for our business functions. We will not collect information in an unnecessarily intrusive way.

3. Why We Collect Your Information

We use your personal information to:

• -Process and fulfil your orders (including delivery and payment)
• -Manage your account
• -Communicate with you about your orders, enquiries, and after-sales matters
• -Send promotional and marketing communications (only with your consent, and you may opt out at any time)
• -Improve our website and customer experience
• -Comply with our legal obligations under New Zealand law
• -Prevent fraud and protect the security of our systems

4. Who We Share Your Information With

We do not sell your personal information. We may share it with:

• -Stripe (payment processing) - your payment details are transmitted directly to Stripe and are subject to their Privacy Policy at stripe.com/privacy
• -Delivery and freight providers - your name, address, and contact details are shared as necessary to fulfil your order
• -IT and hosting service providers who assist in operating our website and systems
• -Professional advisers (lawyers, accountants) where required
• -Law enforcement or regulatory bodies if required by law

We require all third parties to handle your personal information in accordance with applicable privacy law.

5. Overseas Transfer of Information

Some of our service providers are based outside New Zealand, including Stripe (United States) and Cloudinary (United States). When we transfer personal information overseas, we take reasonable steps to ensure the recipient protects your information to a standard comparable to the Privacy Act 2020. By using our services, you consent to this transfer where necessary for the purposes described in this policy.

6. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• -Request access to the personal information we hold about you (Information Privacy Principle 6)
• -Request correction of inaccurate personal information (Information Privacy Principle 7)
• -Withdraw consent to the use of your personal information for direct marketing at any time
• -Make a complaint about how we handle your personal information

To exercise any of these rights, contact our Privacy Officer at admin@oppeinfurniture.co.nz. We will respond within 20 working days as required by the Privacy Act 2020.

7. Cookies

Our website uses cookies - small text files stored on your device - to improve your experience. We use cookies to:

• -Remember your shopping cart contents
• -Keep you signed in to your account
• -Understand how visitors use our website (analytics)

You can disable cookies in your browser settings. If you do, some features of our website (including the shopping cart and account login) may not function correctly.

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, and disclosure. Our website uses HTTPS encryption. Payment details are processed by Stripe and are not stored on our systems. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as is reasonably necessary for the purposes described in this policy and to meet our legal obligations (for example, tax and accounting records). When information is no longer required, we will securely delete or de-identify it.

10. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page with the effective date shown. We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached the Privacy Act 2020 or handled your personal information inappropriately, please contact our Privacy Officer in the first instance. We will investigate and respond within 20 working days.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.

13. Contact - Privacy Officer